Key Responsibilities:

• Coordinate appointments and scheduling
• Manage incoming requests and assign unallocated tasks
• Communicate with customers via CRM, EMail, Chat, Messages, Phone
• Maintain and update customer contact records
• Support quote and deal registration processes
• Administer & assign software license information
• Organize customer meetings and events, including:
  • Venue, travel, and dinner arrangements
  • Communication with internal teams and participants
  • Marketing coordination
  • On-site support during events

Required Skills & Experience:

• Experience in day to day office administration, ideally in a hybrid or remote-first environment.

• Strong knowledge of Microsoft Office 365 expected

• Familiarity with Confluence, Asana, HubSpot, and Business Central.

• Excellent communication skills in English, optional: German and / or Arabic 

• Strong problem-solving skills and customer service mindset.

• Valid work permit for Germany (if applying in Germany), work permit for USA (if applying in USA), UAE work permit/visa can be provided.

• and must be able to travel to Germany and USA.

Compensation:

• Fixed annual salary: €36,000 – €54,000 (depending on experience and qualifications and GEO)
• Performance bonus: Up to 10% of annual salary, based on service quality, responsiveness, and internal satisfaction metrics

Basic Requirements:

• Location(s): Germany (Muenster), USA (Dallas, TX) or UAE (Dubai)

• Type: Permanent / Full-Time

• Language: Fluent English, optional German and/or arabic
• Eligibility: Must have valid work permit in either Germany or USA, for UAE work visa can be provided.