Key Responsibilities:

• Coordinate appointments and scheduling
• Manage incoming customer requests
• Communicate with customers via CRM, EMail, Chat, and Phone
• Maintain and update customer contact records
• Support quote and deal registration processes
• Administer & assign software license information
• Organize customer meetings and events, including:
  • Venue, travel, and dinner arrangements
  • Communication with internal teams and participants
  • Marketing coordination
  • On-site support during events

Required Skills & Experience:

• Experience in day to day office administration, ideally in a hybrid or remote-first environment.

• Industry knowledge about the VMware portfolio (Sales relevant is enough, no tech deep dive required)
  
  

• Strong knowledge of Microsoft Office 365 expected

• Familiarity with Confluence, Asana, HubSpot, and Business Central is helpfull.

• Excellent communication skills in German and English, optional: Spanish and / or Arabic 

• Strong problem-solving skills and customer service mindset.

• Valid work permit for Germany (if applying in Germany), UAE work permit/visa can be provided (you are responsible for relocation).

• and must be able to travel to Germany and USA.

Compensation:

• Fixed annual salary: €36,000 – €55,000 (depending on experience and qualifications and GEO)
• Performance bonus: Based on deal progress and direct revenue, based on service quality, responsiveness, and internal satisfaction metrics

Basic Requirements:

• Location(s): Germany (Muenster) or UAE (Dubai)

• Type: Permanent / Full-Time

• Language: Fluent German and English, optional spanish and/or arabic
• Eligibility: Must have valid work permit in either Germany. For UAE work visa can be provided.